How your booking information is used
HIU Breakdown & Repairs uses the information you submit to price, arrange, deliver and account for your visit; contact you about it; prevent duplicate or fraudulent bookings; and meet business and legal record-keeping needs.
Information we collect
This can include your name, contact details, relationship to the property, visit address, chosen service and appointment window, equipment and fault details, access information, payment status, booking history and technical security records. Card details are entered directly into Stripe and are not stored by HBR.
Services that handle booking data
- Stripe processes card authorisations, payments and refunds.
- Resend delivers booking and office notification emails.
- Geoapify returns address and map-location results for the address you search.
- Neon hosts the booking database.
- Vercel hosts and protects the booking website and its server functions.
- BigChange stores the customer, job and scheduling records used to deliver the visit.
How long we keep it
Confirmed booking and payment records are retained for seven years after the visit. Abandoned address searches and expired offers are removed after 24 hours. Uncompleted bookings that have no successful payment or job are removed after 30 days. Security logs may be retained for up to 12 months. Records may be kept longer when needed to resolve a dispute or meet a legal requirement.
Your choices
To ask about your information, request a correction or exercise a data-protection right, email info@hiubreakdownandrepairs.com or call 0203 858 7989. You can also read HBR's main website privacy policy.